Bbt online banking customer service12/9/2023 ![]() ![]() The corporate office phone number is 33.Īlpheus Branch recovered from the Civil War, enrolled in military school, married and started a small mercantile business. King you may address you envelope with Branch Banking and Trust Corporation, 200 West Second Street, Winston-Salem, North Carolina 27101. If you would like to send postal correspondence to CEO Kelly S. There are printable pages and Customer Service tools here. You may also find Contact Us information here. If you have a problem with your BB&T account or service received you may call 1-80. Financial services offered include banking, lending, investing, retirement and insurance. BB&T is publicly traded on the NYSE:BBT and has over 33,000 employees as of 2015. In 2014 their assets were reported as US 184 billion. I long for the days when 'personal banking' was a real thing.Branch Banking and Trust Corporation is one of the largest financial services holding companies in the Unites States. I have concluded that 'big' banking is just not for me. I have not been pleased with the banking experience in general since the merger of BB&T and Sun Trust. No, the card cancellation could not be reversed!! Customer service does not have to be this complicated. I asked if I could drop the conversation, assume the costs, unfreeze my card.so I could move on. Almost an hour of my time for $9.99 which I did not call about initially but became 'possible fraud' in the conversation. I wanted to just drop the investigation for the sake of my time this was taking. She informed me that the $39.98 had already been declined by Truist and the $9.99 was being investigated as possible fraud. After a lengthy conversation, I offered to accept responsibility for the charges knowing that my time was worth more than the questioned amounts. I explained that I could not be sure it was fraud, that it could be something I possibly purchased online and had forgotten about. I spent 56 MINUTES on the phone explaining that I did not know the source of the declined charge of $39.98 about which I was notified and $9.99 which had cleared my bank account yesterday from the same source. Today (3 days later), i called from home with my computer screen and text in front of me to have access to needed information. I called three times, two from my mobile while out dining, which was a mistake. I received a 'fraud alert' by text from Truist a few days ago, and I do appreciate monitoring by the bank. I honestly didn't realize it was a huge national company! The way it is ran, I thought it was just a community bank type thing. Like I said, it is like that every time I go there. If it is always like that on the 3rd of the month, then Truist needs to schedule more people to work that day. I will say all the employees I have ever talked to were great except her. Today was the last straw.I am done! I don't need a rude employee defending the lack of people working to accommodate the number of customers. It is such a hassle to do a change, so I end up not changing. I have been saying for a long time I am changing banks. I then had to ask the other teller her name because she didn't have a name tag on. I was going to say, but I know it's not your fault. I said it is always like this.she interrupted me saying it was not and she knew because she lived and breathed it. Today someone commented about it and one of the tellers said, it's because it is the 3rd. There are never enough employees working.Usually just 2 when I go. Only two people working, one for drive-thru which was backed up and one to work inside and it was backed up also. I went into my local Truist on Parrish Ave in Owensboro Kentucky to get a temporary debit card.
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